Terms of use

This is a translation for convenience. The French version is the reference.

1. Purpose

These terms apply to the Zero Grief website, to the community game server of the same name for the game Rust, and to the products in its store. By using the site, joining the server or buying a product, you accept them.

Zero Grief is an unofficial server, not operated by, affiliated with or endorsed by Facepunch Studios. To play on the server, you need to own Rust on Steam and follow the terms of use of Steam and Facepunch.

2. Access to the server

• Access to the server is free. No purchase is needed to play.
• The server may be temporarily restricted to a list of players (testing phase, maintenance).
• The server is reset (a “wipe”) once a month: the map, buildings, items and blueprints start over from zero. The content of your store chest and your VIP are not affected.
• We do our best to keep the server available, but without any guarantee: maintenance, game updates, outages and restarts can interrupt it. Progress can be lost because of a technical incident.

3. Rules and sanctions

The server rules are part of these terms. In case of a breach (cheating, exploiting bugs, abusive behavior…), the team can warn a player, suspend them temporarily or ban them, depending on how serious it is. You can appeal a sanction from the Contact page.

4. The site

• The information on the site (rules, documentation, numbers) describes the server as accurately as possible, but can change with its settings and with game updates.
• It is prohibited to try to disrupt the site or the server, to get around their protections or to access them through abusive automated means.

5. Store: purchase information

This part is not a set of general terms of sale: the seller of the products is Tebex, whose terms apply to your purchase. It explains how the products work on the server.

5.1 Who sells?

The products are sold by our online reseller and Merchant of Record, Tebex Limited (no. 08129184, 201 Haverstock Hill, Second Floor C/O Fkgb, London NW3 4QG, United Kingdom), which handles the order, payment, invoicing, VAT, payment support, refunds and subscriptions, under its terms of sale. The sales contract is made between you and Tebex. Zero Grief provides the in-game service described below. Payment support: contact Tebex; for everything else, write to us.

5.2 The products

• The products are virtual perks and items that can only be used on the Zero Grief server: VIP subscription, resource packs, Supply Signals. Their exact content, prices and limits are described on the Store page and in the documentation.
• They have no monetary value and cannot be resold, exchanged for money or transferred outside the server.
• What is delivered is exactly what is shown. The Supply Signal is the game’s own supply signal: the content of the crate it calls in is drawn at random, just like with a signal found in game, from the list published with its odds in the documentation. You buy the signal, not specific contents.
• No product gives access to official paid content of the game (DLC or items from the Steam store).
• Prices are shown in euros, all taxes included. VAT is collected by Tebex; the final amount is shown before payment.

5.3 Delivery

• After payment, the product is delivered to your in-game chest, usually within 1 to 3 minutes, even if you are not connected. You claim it with the /store command (also /boutique).
• Delivery goes to the Steam account used for the purchase (or the one entered for a gift). Check the account carefully before paying.
• Usage limits (for example one of each pack per wipe, or one airdrop per player every 24 hours) apply to claiming in game: anything over the limit stays in your chest for later.
• A pack that does not fit entirely in your inventory can be claimed in several goes: the rest waits for you in your chest.
• The content of the chest is kept from one wipe to the next.

5.4 VIP subscription

• The subscription is monthly, with no commitment. It renews automatically every month at the same price until you cancel it.
• You can cancel it at any time from your Tebex payment history (the link is also in the confirmation email). Your VIP stays active until the end of the period already paid.
• VIP is also available as a one-time 30-day payment, with no renewal.

5.5 Right of withdrawal and refunds

• The products are digital content delivered immediately. When you pay, you expressly request this immediate delivery and acknowledge that you lose your right of withdrawal once delivery has started, under the conditions set out in Tebex’s terms.
• For any refund request, contact Tebex (link in the confirmation email), or write to us: we will help you. A product already claimed in game cannot be returned.
• In case of a refund or a payment dispute, the corresponding products that have not been claimed yet are removed from the chest, and the corresponding VIP is stopped.
• These terms do not limit any of the rights the law guarantees you as a consumer.

5.6 Sanctions and end of service

• A purchase does not protect you from a sanction. A player suspended or banned for breaking the rules can no longer use their products during the sanction.
• If the server were to close for good, we would announce it in advance, and subscriptions would be stopped so that no new payment is taken.

5.7 Minimum age

Tebex requires you to be at least 16 years old to buy. If you are a minor, ask your parents or your legal guardian for permission before any purchase or subscription. Subscriptions renew automatically until canceled.

6. Personal data

See the privacy policy.

7. Changes

These terms may change. The version in force is the one published on this page, with its update date. The terms that apply to a purchase are those in force at the time of that purchase.

8. Governing law and disputes

These terms are governed by French law. If there is a problem, write to us first from the Contact page: we always look for an amicable solution. For a dispute related to a payment, Tebex’s complaints procedure applies.